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Contents
The Health Literacy Environment of Hospitals and Health Centers: Partners for Action: Making Your Healthcare Facility Literacy-Friendly
I. Introduction
II. Health Literacy Environment Review
Navigation
Print Communication
Oral Exchange
Technology
Policies & Protocols
Summary
III. Action Plan
Options for Reducing Literacy-Related Barriers
IV. Background & Resources
Background Information on Health and Literacy
Resources
Appendices
Appendix I: Partners for Action Examples
Appendix II: Needs Assessment Tools